Testimonials

Testimonials

At Wardley Gate Care Home Gateshead we offer the same exceptional levels of care and the highest possible quality of life as we do in all our homes.

Read some of our amazing recent testimonials below. They are real reviews from real people and can also be found on the carehome.co.uk website if you click here.   
Wardley Gate Care home gateshead reviews

 

Monday 4th September 2017

Letter from Maureen F (Daughter of Resident)

Dear Joanne

As you’re probably aware my Mam (Belle Armstrong) sadly passed away in Wardley Gate on the 30th July.

There aren’t enough words to say how truly wonderful Lindsay and her staff are and
how well they looked after Mam, particularly towards the end when she came back
from hospital. They didn’t just care for her but for me and the family as well.

She was so happy to be back at Wardley Gate – I could see her face relax as soon as
we drove into the car park and she got such a welcome from Julie, Amy and the rest
of the staff on duty.

She always said “What would I do without this place?” and many times during that last
week she told me that she loved the staff “to bits”.

I’ll never forget the kindness and care she was shown and its impossible for me to
name individuals as they were all so good, but I’m particularly touched at how caring
some of the younger members of staff were as well as the Seniors and the night staff
who, of course, ICJ never met before.

They’ll never know how much they are appreciated.

You have a brilliant team there led by a wonderful manager in Lindsay so I had to
write to you to express my thanks, which I’m sure you will pass on.

I always considered them to be my Hillside Grange/Wardleygate family and they
always will be.

Kind regards

Maureen

Tuesday 2nd February 2017
Paul H (Son-in-law of Resident)

My Father-in-law has been in Wardley Gate since November 2015. I can honestly say the treatment and care he has received are excellent, I would recommend it to anyone considering an option for a loved one.
Staff and management is 1st class.

Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent

 

Tuesday 3rd January 2017
Wendy C (Daughter-in-law of Resident)

My mother-in-law has been a resident at Wardley Gate since December he is on the ground floor in a lovely spacious room. After a few niggles at the beginning after a family bereavement, she has now settled in quite well.
I have to say the staff on the ground floor have been fantastic and patient with her, they are always cheerful and more than happy to help, especially the seniors who have just taken over her care and sorted everything out for which we are very grateful.
Thank you to you all for your wonderful work!

Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Don’t know

 

Sunday 27 November 2016
Linda M (Daughter of Resident)

Mam has been a permanent resident in Wardley Gate since April 2016 and has settled in well. She has a lovely bright room on the ground floor and now classes this as her home. Management and staff are friendly and approachable and although busy, are always there for the family as well as the resident. The entertainment staff are very good at encouraging her to join in various activities i.e, choir, Tai Chi and regular gentle exercise classes. She has formed relationships with the staff and they understand her needs and preferences. It is a relief for our family to know that she is safe and well cared for 24 hours per day and that if required, staff are happy to accompany her to hospital, even in the middle of the night and stay with her until family can get there.

Overall Standard: Good
Facilities: Excellent
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good

 

Wednesday 23 November 2016
Kim H (Daughter of Resident)

An excellent care provider, with first class management and staff, who are all friendly. Management are open and very helpful. Staff are wonderful and go out of their way. Amenities are excellent. My father has only been in there a short time but knowing he is being looked after by such caring staff gives me a great piece of mind.

Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent

Monday 3 October 2016
Susan S (Daughter of Resident)

My father has been a resident at Wardley Gate Care Home since October 2015. He is happy, settled, and well cared for. Staff caring for my father are very approachable, kind and very helpful. My meetings with the manager have always been positive, any concerns have been listened to and acted on. He does what he says he will do. Improvements have been made since his arrival, hopefully, more are to come. Thank you to the Manager and all his staff for all their good work.

Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent

 

Sunday 2 August 2015
Pauline I (Daughter of Resident)

On my first visit to Wardley Gate Care Home was to have a look around as we were considering moving my dad from a Care Home which we did not think were meeting his needs & with constantly changing Managers issues were not always being dealt with efficiently.

Without a doubt Wardley Gate is a beautiful, spacious Care Home, decorated throughout with colourful, tasteful decor. But in all honesty it was the staff that helped in our final decision.

The Carers are all extremely polite, trained to a very high standard which shows in the efficient way they care for all of the residents. The Activities lady has a wealth of knowledge in stimulating & having fun with the residents. The Manager’s door is always open and his nursing experience is of course a big asset in a very demanding role.

Not to be left out are the cooks, food is excellent and they meet the needs for all tastes. The Cleaners do a very efficient job and the HandyMan is always around to help with any jobs.

Consequently I would have no hesitation in recommending this Care Home.

Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent